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SHIPPING & RETURNS POLICY AEROGUM®

Last updated: December 2025
Valid for all orders placed through www.aerogum.com.
AeroGum® is a brand of AEROVÉ BV, Anninksweg 4A, 7557 AG Hengelo, Netherlands.

1. SHIPPING POLICY

1.1 Order processing

AeroGum® strives to fulfill orders within 1–2 business days to process.
However, this is no guarantee.

Order processing may take longer due to:

  • busy at the webshop or carriers
  • logistical complications
  • inventory restrictions
  • unforeseen (private) circumstances

We always do our utmost to ship orders as quickly as possible, but we take this into account no hard obligation us.

After sending you will receive a confirmation by email, including track & trace link (if available).

1.2 Shipping methods & indicative delivery times

We ship with reliable carriers such as PostNL, DHL or DPD.
Delivery times are indicative and not guaranteed:

  • Netherlands & Belgium: 1–3 business days
  • Other EU countries: 2–7 business days
  • International: 5–15 business days

External factors such as weather conditions, sorting issues, crowds, and customs checks can cause delays. AeroGum® is not liable for these.

1.3 Shipping costs

Shipping costs are calculated automatically during checkout and depend on:

  • delivery country
  • weight
  • chosen shipping method

For non-EU countries, customs charges, import duties and taxes are the responsibility of the customer.

1.4 Incorrectly entered address details

The customer is responsible for entering address information correctly.
AeroGum® is not liable for delays or losses caused by incorrect information provided.
If a package is returned due to incorrect address information, shipping costs may be charged again for reshipment.

1.5 Damage or loss during transport

The risk of loss or damage passes to the customer once the package has been handed over to the carrier (in accordance with the General Terms and Conditions).

In case of damage:

  1. Make within 48 hours after receipt clear photos of:
    • the shipping box
    • the shipping label
    • the damaged contents
  1. Email this to support@aerogum.com

AeroGum® will assist with claims but cannot guarantee reimbursement.

1.6 International Shipping & Customs

International orders may be subject to:

  • customs controls
  • import duties
  • foreign VAT
  • delay due to local regulations

These costs and obligations are borne by the customer.
The customer is responsible for compliance with local laws regarding oral products.

2. RETURN POLICY

2.1 Right of withdrawal (legal obligation to provide information)

AeroGum® supplies products that, for reasons of health protection and hygiene are not suitable for return once the seal has been broken.

This means that AeroGum® falls under Article 6:230p sub e BW (EU Consumer Rights Directive).

➡️ The standard right of withdrawal does not apply to opened products, cartridges and Airsticks.
➡️ Only completely unopened, unused and sealed products are eligible for return.

You do have the right to unopened products within 14 days after delivery to register a return.

2.2 Conditions for returns

A product is only eligible for return if:

  1. The packaging completely unopened is.
  2. De hygiene seal intact is.
  3. The product is complete and undamaged.
  4. The return request within 14 days after delivery has been registered.
  5. The return has been registered in advance via the return form or by e-mail.

Please note: Returns without prior notification will not be accepted.

2.3 Return procedure

  1. Register your return via the return form or send an email to support@aerogum.com with your order number.
  2. You receive:
    • confirmation of the return request
    • the official return address
    • shipping and packaging instructions
  1. Pack the product securely to prevent damage.
  2. Please send the package using a traceable shipping method.
  3. After receipt and inspection, your return will be processed.

AeroGum® is not responsible for lost or damaged return packages sent by the customer.

2.4 Return costs

  • Return shipping costs are the responsibility of the customer (unless otherwise required by law).
  • The shipping costs of the original order are non-refundable.

2.5 Refund

After receipt and approval of the returned product:

  • the purchase amount will be received 5–10 business days refunded
  • via the original payment method

If the product has been opened, the seal is broken or it does not meet the return conditions, the return will be refused.
Upon request, we can return the product; shipping costs will be borne by the customer.

2.6 International returns

International returns are the sole responsibility of the customer.
We recommend taking photos of:

  • the unopened packaging
  • the shipping receipt
  • the condition of the package before shipment

Any customs charges for returns are the responsibility of the customer.

2.7 Products that cannot be returned

Return is not possible in front of:

  • opened cartridges
  • opened or used Airsticks
  • products with a broken hygiene seal
  • damaged or incomplete products
  • products that are registered later than 14 days after delivery

3. CONTACT

Do you have questions about shipping, returns or your order?
Our team is always ready to help.

📧 support@aerogum.com